Whitehorse Daily Star

School busing woes roll into legislature

Busing is still posing a challenge for Yukon students.

By Whitehorse Star on October 20, 2023

Busing is still posing a challenge for Yukon students.

More than a month ago, Standard Busing, which provides the bulk of transportation services for Yukon schools, said it was having trouble filling driver positions.

The business was nine drivers short of a full complement at the time, but that shortfall was expected to be rectified in the near future.

However, it appears the problems have continued.

Yukon Party MLA Scott Kent broached the subject earlier this week in the legislature.

During a question period session, Kent said, “We have been hearing a number of complaints from families about school bus cancellations. In fact, there are only a few days so far this school year that haven’t seen bus cancellations in the Whitehorse area.

“One of the problems that we have been hearing about is around communications,” Kent told the House.

“Often the notices are at the last minute – and students are already at the bus stop. Parents are then forced to adjust their schedules to ensure that their kids can get to school,” he pointed out.

“So, what work is the minister doing with the contractor to improve communications around bus cancellations to make them more timely and more accessible?” Kent asked.

Education Minister Jeanie McLean said her department “provides school busing, city transit passes, and transportation subsidies to families to support students travelling safely and effectively to and from school.”

“Standard Bus is responsible for notifying schools and families when there are bus route cancellations,” McLean said.

“We are working with Standard Bus to ensure that notifications are sent out as early as possible.

“In some instances, routes may be cancelled for the day due to extreme weather conditions, unsafe road conditions, or driver shortages. We acknowledge the impact that cancelled bus rotes can have on families and we are working with Standard Bus to find solutions wherever possible,” the minister said.

The Yukon is facing driver shortages, she added.

Kent didn’t let her off that easily.

“As the minister mentioned, one of the factors contributing to the cancellations is the recruitment and retention of school bus drivers,” he said.

“The contractor has been advertising for additional drivers using social media and more traditional means of advertising. So, can the minister tell us how many school bus driver positions are currently vacant in Whitehorse and rural communities?

“Exactly what assistance is her department giving to the contractor to recruit new drivers?”

McLean responded, “All Whitehorse routes were staffed for the start of the 2023-24 school year, while the two routes in Dawson City were combined and the route in Mayo was not operational due to lack of drivers.

“Both Dawson and Mayo routes are now staffed and operational. The month of September saw many cancellations in Whitehorse as Standard experienced unforeseen driver shortages.

“Standard Bus continues to recruit and is optimistic that they will be entering a period that is more conducive to retaining and recruiting staff,” the minister said.

“Efforts will be made to limit any service disruptions in Whitehorse.”

Contingency plans may include bringing in out-of-territory drivers and combining routes where possible, she added.

Kent continued to question McLean on department policies as they pertain to getting to school.

“When there are cancellations, some students, as the minister has mentioned, can use Whitehorse city transit.

“Secondary school students are provided with a city transit pass as an alternative to the school bus. However, officials from the Department of Education informed one family that students cannot have both a city transit pass and a school bus pass at the same time,” Kent noted.

“This, of course, presents challenges when school buses are cancelled with little or no warning.”

If families live more than 3.2 kilometres from the nearest school bus stop and the student goes to the catchment area school, McLean pointed out, they may apply for a transportation subsidy to offset the cost of driving.

“We will be reviewing the student transportation program to ensure that it supports the needs of families and those eligible for transportation allowances,” she told the legislature.

“We recognize that students with exceptional needs may need additional support. We make best efforts to accommodate students’ transportation needs.”

A spokesperson for the Education department clarified the situation.

“Yukoners have multiple options for student transportation. Students are eligible for one of the following options if they live more than 3.2 km from their attendance area school:

  • riding the school bus;

  • free Whitehorse Transit pass (students are eligible for either the school bus or a transit pass); and

  • student transportation allowance (if your child lives more than 3.2 km from the nearest school bus stop and goes to the catchment area school, you may apply for a transportation subsidy.)

Comments (7)

Up 17 Down 11

Resident on Oct 24, 2023 at 12:22 pm

@bonanzajoe

I am aware that government tenders are generally awarded to the lowest bidder. However, those individual bidders base their price on the cost to perform the work plus a profit margin. If Standard Bus is not able to perform the work at the submitted price, then they need to eat costs to meet the terms of their contract. That's their mistake, not YTG (and by extension the taxpayer). Next time around, they can submit higher price that actually covers their costs.

On that note, I don't think we should be contracting out transportation of our children to a private for-profit company. Government tenders are low-margin by nature and any cost-cutting measures to improve profitability will most certainly impact rider safety. If society wants children to be educated, those children need safe and consistent transportation to school.

Up 30 Down 2

Not sure on Oct 24, 2023 at 11:29 am

These comments crack me up. Spend more money, bring the buses in house. The answer to every problem is expand government. Then complain about the size of government

Up 8 Down 19

bonanzajoe on Oct 23, 2023 at 8:52 pm

Resident: "submit a higher bid next time." You don't know anything about submitting a contract. The lowest bid is accepted. Then, often unqualified drivers have to be hired. Now, how would you like to trust your children to a unqualified school bus driver? Think out your question next time.

Up 26 Down 3

Groucho d'North on Oct 23, 2023 at 4:45 pm

YG should invest in some customer service training for managers who determine staffing roles and levels within their branches. The Class 4 driver's license problem has been ongoing for the past two years. Numerous tour operators are still waiting for their staff to qualify in order to put them to work serving our tourism sector. Moreover the wait times at the DMV are largely due to having only two of four clerks available most times. I hear YG has hired many many new employees - where are they working and are they fulfilling a priority role for the many services Yukoners require from their government?

Up 31 Down 7

Resident on Oct 23, 2023 at 2:37 pm

@Joseph campbell
Give the private company a government handout? I mean, that is the Yukon solution.

Either Standard Bus submited a bid for the contract that has a profit margin or they didn't. It's not the government's job to make the contract profitable. If Standard Bus can't attract drivers because they can't pay enough, they need to submit a higher bid next time.

If YTG can't find private companies to provide busing at an acceptable price, maybe they need to bring that service in-house.

There is a problem with YTG forcing local businesses to reduce prices into the ground to win contracts but that that's not the issue here.

Up 39 Down 2

No one to do the testing for drivers. on Oct 20, 2023 at 6:59 pm

Can't get drivers to take their bus driving test because of a lack of staff at the dmv to get new drivers licensed. Next appointment is at least a month and more away. What is the government doing about that part of it?

Up 27 Down 9

Joseph campbell on Oct 20, 2023 at 4:24 pm

Here's a thought, how about the government giving more money to the Bus company to pay their drivers a decent wage. They should be given the same hourly wage as city bus drivers. And maybe some benefits as well. As many government workers trust school bus drivers to get their children to and from school, its time the government stop giving school bus low priority status. They should be at the top.

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