Whitehorse Daily Star

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Mayor Laura Cabott

‘It seems transit has lost the trust of many’

The wheels came off the bus Monday evening as city council voted to put off its controversial new transit master plan.

By Tim Giilck on June 29, 2022

The wheels came off the bus Monday evening as city council voted to put off its controversial new transit master plan.

Last week, Coun. Jocelyn Curteanu introduced a notice of motion to delay the implementation.

She said she had contacted City of Edmonton officials, who had introduced a similar overhaul last autumn – only to have to revise it more than 40 times currently.

The Whitehorse plan would have revamped the schedules and routes for every bus in the system. It has been roundly panned by the public, particularly on social media.

According to a statement by the city, “At (Monday) night’s regular council meeting, members of council voted in favour of delaying the implementation of the modernized transit route plan.”

The statement added, “The implementation of the new schedule was set to take effect on July 1, but will be postponed to allow city staff to review and analyze the input received from the public, and recommend potential improvements to better serve transit ridership.”

The new system was introduced after more than two years of work by city staff and Stantec Consulting, the engineers of the new schedule and routing.

Leslie Cabott, the sister of Mayor Laura Cabott and a former city planner, is the head of the local Stantec office.

Lalena Guiniveve, a communi-cations spokesperson for the city, said the “mayor and council aren’t involved in the procurement process,” in response to questions from the Star on the Stantec issue.

“Our Procurement Policy (section 3.1 ‘Roles and Responsibilities of Council’) outlines this, and hopefully answers questions you have.”

She did not have an answer as to whether the mayor had sought advice on what could potentially be an appearance of a conflict of interest.

Mayor Cabott spoke to the Star this morning about the transit issue, firmly dismissing the notion she was in any kind of an appearance of a conflict of interest position.

She said the city’s policy, as Guiniveve also said, keeps members of council away from anything to do with procurement contracts.

That means she wasn’t involved in the decision to hire Stantec.

Cabott said she hadn’t considered the possibility she could be in a conflict of interest over the matter due to that arm’s-length policy, although she would have had an opportunity to vote on the awarding of the contact while she was still a councillor.

Leslie Cabott was unavailable to comment.

The mayor mentioned a number of times that the changes to the transit system had been in the works for about four years.

They were to have been implemented about a year ago, but were quietly put on the back burner with no explanation.

When the Star asked Cabott what the city has learned from this experience, she was somewhat non-committal.

In particular, she wouldn’t commit to having public consultation on any new routes and scheduling the city might come up with before they’re implemented.

That was the basis of the wave of public criticism that washed over the city. Many people said they should have had a chance to comment on the details of the new system, which was first announced several weeks ago.

Cabott pointed out the city did try to solicit public input over the past two years as to whether the system needed upgrading in general, with some limited success.

However, there was no opportunity given to riders on the new schedules and routes that were to be introduced this Friday.

“We’re always looking for public input, and we appreciate people commenting. We know we’re not going to make everyone happy, but I think a lot of people were happy with the new system,” the mayor said.

“Still, we’re going to go back and look at things again.”

Transit officials, such as manager Jason Bradshaw, argued the new system would be more efficient and make better use of the city’s existing fleet of nine buses.

However, he also acknowledged the net effect for riders was longer timelines on each bus route.

That was to be compensated for by creating two new transfer hubs at the Canada Games Centre and Yukon University, and running the routes more often, instead of on hourly schedules as are currently offered during non-peak periods.

The new system was to have improved interconnectivity amongst all the neighbourhoods served in the community, rather than aimed at moving people back and forth from the downtown core, as is emphasized under the current regime.

Bradshaw has said numerous times the current system is outmoded and doesn’t serve the city effectively. It has been in place for more than 10 years.

“Our aim is to increase ridership and provide a reliable bus service that is cost-neutral,” said Cabott.

“One that efficiently connects residents to their places of work, play and daily errands.

“We want to make it easier to choose transit to travel throughout the city. Council heard from residents and business owners, and recognize there is more work to do on our modernized transit route plan to achieve that goal.”

The improvement recommen-dations, and estimated cost for implementation, will be presented to council for consideration in December. Cabott said it’s unlikely any changes will be made before next summer, as the city doesn’t want to disrupt the school year.

Infrastructure changes, including new bus shelters, also can’t be made during the winter months, she added.

She told council Monday that a new set of route and schedule changes would likely increase the city’s implementation costs.

Deputy mayor Ted Laking noted the vote was unanimously in favour of the changes’ deferral.

Residents were quick to respond on social media.

Ivan Ivonovich wrote on the city’s Facebook page, “I hope people who ride the bus frequently and depend on it actually take some time between now and December (if they are able to, and can make time) to provide the city with some respectful and productive feedback and participate as users to help the folks trying to schedule transit service to a place as spread out as Whitehorse is now, with new development and subdivisions and a HUGE square kilometre range compared to population density and ridership (when compared to denser more urban cities) AND stay within transit budgets, especially with fuel costs where they are at these days.

“It’s only when transit users take time to tell the powers that be how to improve the service that it will actually be better, and not just result in big empty buses driving through Crestview in slow times and wasting resources, fuel, and contributing to environmental degradation,” Ivonovich added. “It takes a village to adequately service the village.”

Susanna Wolfe said, “What a tremendous relief. Thank you thank you thank you!! It’s expansion we need, not cutbacks and rerouted.

“Keeping in mind too that come December there must be adequate time, and a schedule to actually review, before implementation and necessary more so than now as that’s our one other season, ‘deadly cold’ season,” Wolfe added.

“People are familiar with (mostly) taking just one bus A to B not standing outside for 30 + minutes on transfer in the elements, not unless you’re from Whistle Bend with three buses to hospital appointments and 45 minutes outdoors waiting as we must do.

“Also asking: expand services PLEASE don’t roll them back is my last word and because in all likelihood your fb page will be the only means for my voice to be heard,” Wolfe said.

“Please take that into consideration too as not everyone is able and/or equipped to attend your public meetings.”

Lynn Alfino chipped in as well.

“The time to ask for public input (town meetings, zoom mtgs, mailed questionnaires, etc.) is BEFORE decision-making and implementation, not after, which has been nothing more than trying to appear like the public is being consulted when it just didn’t matter anymore ... the usual method utilized by CoW.

“This year alone, the city has had to backtrack on several projects because it plowed ahead on projects people didn’t want ... the ‘new city hall’ fiasco, and now transit changes that don’t take the actual users into consideration.

“Each of our subdivisions is unique,” Alfino pointed out.

“Despite a month of riding free, and only three weeks’ notice of the changes that would impact many of us, without consultation, it seems transit has lost the trust of many, and it will take a while to gain it back and prove they are serious about working for and with the public who funds their work.

“And stop comparing our town of 25k to Edmonton with 1.5mn! Our geography is different, as are our needs.”

Comments (27)

Up 0 Down 0

MITCH on Jul 18, 2022 at 10:44 am

UPDATE: We lost trust in a lot more than that.

Up 7 Down 2

Groucho d'North on Jul 1, 2022 at 4:00 pm

Pssst: Monorail!

Up 13 Down 2

Charlie's Aunt on Jun 30, 2022 at 8:55 pm

It shouldn't need a rocket scientist to figure out that having a direct route from WB to downtown, during morning and afternoon commute hours, would probably ease the traffic congestion during the same hours.

Up 11 Down 2

Adam W on Jun 30, 2022 at 7:19 pm

Interesting that the Mayor didn't think this was a conflict. It is perceived conflict because you are in a position of power and everyone at the City knew you were on City Council. It is the same a doctor having perceived power of a patient. You also can't tell me that you don't know that as a lawyer and hopefully a smart person.

Up 5 Down 6

Hotel YGifornia on Jun 30, 2022 at 6:28 pm

At lawl on Jun 30, 2022 at 3:57 pm:

I imagine that difficulties with literacy must be quality of life impairing for you?

I was not commenting on the article or the City of Whitehorse’s ineptitude but rather was responding to Martin’s suggestion that the city was slow to come up with a plan.

Perhaps you were being deliberately obtuse to garner yourself a few esteem boosting thumbs up with your misrepresentation?
How very Liberal of you, postmodernist reductionism all the way, like facts don’t matter… Go lawl go…

Up 4 Down 4

Brent on Jun 30, 2022 at 5:58 pm

Matthew is right let's get an action person in there, one we can rely on. The man is seldom wrong and would be the first to admit it.
Matthew for Mayor! (the people cry out)

Up 8 Down 12

lawl on Jun 30, 2022 at 3:57 pm

@ Hotel YGifornia

Imagine being so ill-informed you can't distinguish municipal politics from territorial politics

Up 24 Down 5

Matthew on Jun 30, 2022 at 3:50 pm

Oh Laura, how cute, thinking the public has ONLY lost trust in transit.. in fact, it's everywhere! From politics, to hospitals, to grocery stores..

Up 17 Down 1

woodcutter on Jun 30, 2022 at 3:45 pm

ya got Stantec on this ? lol you don't need explain it anymore.

Up 14 Down 0

stephen on Jun 30, 2022 at 1:47 pm

This is crazy. How the hell did Procurement not see this? Who is running the procurement department? Council needs to stay away from any procurement but you can't tell me anyone there did not know about stantec. This is a small town, sheesh.

As to it taking a year, the contract should have clearly laid out a schedule for completion and include public consultations.

Up 6 Down 3

Max Mack on Jun 30, 2022 at 12:47 pm

Public transit cannot, by definition, meet every demand, need and want. Even if you had endless money -- which CoW doesn't have -- some things are going to be in conflict (e.g. environment, traffic congestion, safety).

Part of the problem is that the city has itself overlain its own "social justice" and "climate mitigation" vision/goals over top of what is already a challenging planning environment.

Bottom line: you can only do so much with so much money. This city already expends a disproportionate share of its resources on public transport. Perhaps the city should get back to basics and stop trying to accommodate everyone while simultaneously trying to build a "visionary" pubic transportation system.

Up 11 Down 7

Hotel YGifornia… on Jun 30, 2022 at 12:28 pm

Haha… Funny - Martin on Jun 29, 2022 at 4:43 pm:

You realize that the YG Bureaucrat is one of the few creatures slow enough to enjoy wind blown hair by passing snails… Right?
Cool wind in my hair, Warm smell of colitas, Rising up through the air… Welcome to the hotel YGifornia…

Last thing I remember, I was
Running for the door
I had to find the passage back
To the place I was before
"Relax, " said the MLA
"We are programmed to receive"
"You can check-out any time you like"
"But you can never leave!"

Up 10 Down 2

MITCH on Jun 30, 2022 at 12:26 pm

@ JEEZ - Excellent points. I don't mind paying for transit, but they should extend the validation time of a transfer to encourage return trip ridership as they do in Vancouver. It helps their local economy and even their nightlife, it would for us too.

Up 16 Down 2

dave on Jun 30, 2022 at 9:45 am

The city of Whitehorse is an amateur hr joke always has been always will be.

Up 18 Down 8

George Moss on Jun 30, 2022 at 12:40 am

The country is in trouble the territory is in trouble and the city is also and what is the common denominator…hahaha it’s the liberals.

Up 14 Down 0

CJ2 on Jun 29, 2022 at 10:47 pm

That the new schedule required longer timelines -- that should have stopped them right there. It's not their time they're "spending".

I don't get it, though. It seems like a no-brainer that viable public transit goes hand in hand with climate action. Yet here we have Laura Cabott herself complaining that it's expensive! There's a serious disconnect here.

Up 8 Down 0

Daphne on Jun 29, 2022 at 9:56 pm

I am happy that it is not going ahead and I am very thankful.

Up 14 Down 2

Nathan Living on Jun 29, 2022 at 5:30 pm

What a consultation disaster!

City administration as well as mayor and council have to do exponentially better to satisfy our need for basic services like snow removal and bus service. And I have not included significant issues like safety in downtown Whitehorse, increased crime everywhere in Whitehorse and the homeless issue which are all getting worse not better.

How many times do we have to hear council has failed us before things improve?
I do not think the mayor was involved in a conflict of issue, but the many other concerns about the new transit plan are valid.

Up 62 Down 2

Martin on Jun 29, 2022 at 4:47 pm

You want to save money? Use smaller units as many small cities around the world do. Units are riding only at 30-40 percent capacity anyways.

Remember the pioneer ladies running smaller van-type before this transit system? It worked because it was simple.

Up 40 Down 3

Martin on Jun 29, 2022 at 4:43 pm

I read that it took 1 year to come up with this; One Year? What? Were they working a snail pace?

Up 42 Down 16

bonanzajoe on Jun 29, 2022 at 4:07 pm

Keeping it in the family? Naw, that's not a conflict of interest. Just ask Justin Trudeau and his brother - the national expert on China. Oh, then there's his best buddy Gerald Butts who got many favours and appointments from JT.

Up 59 Down 5

Quit playing word games on Jun 29, 2022 at 3:49 pm

Oh Laura… It’s not transit that has lost the trust of many. It is our inept leadership who divest themselves of any personal accountability for their bungling that have lost the trust of many.

Up 28 Down 9

Jeez on Jun 29, 2022 at 3:36 pm

Make transit free.
Also make routes from neighbourhoods to the downtown.

Currently in the city's 'flagship neighbourhood' of Whistlebend you can't get downtown or from downtown back to WB without transfers and standing on a barren hillside for 40 minutes.

Up 20 Down 23

Atom on Jun 29, 2022 at 3:33 pm

The article shows how challenging local government is, not to mention being a mayor. And transit plagues most governments everywhere. I am hoping we can work together as a community to work this and other local issues out with integrity from all sides. It's looking pretty ugly out there in the rest of the world, and when people resort to nastiness.

Up 37 Down 7

Patti Eyre on Jun 29, 2022 at 3:22 pm

What snow removal? The only snow removal that I saw was from me and my little ones!

Up 60 Down 5

Erwin Glock on Jun 29, 2022 at 3:18 pm

The City should get their money back from Stantec.

Up 59 Down 11

Yukoner1 on Jun 29, 2022 at 3:17 pm

Ooooooooh snap, mayor got caught playing favorites with her sibling! That's never a good look.

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