Whitehorse Daily Star

Agents feeling brunt of travel industry stresses

Whitehorse travel agents aren’t exactly in a festive mood as Christmas approaches.

By Whitehorse Star on December 24, 2021

Whitehorse travel agents aren’t exactly in a festive mood as Christmas approaches.

“Sometimes I just want to turn my brain off and go into the wilderness,” a representative of a local travel agency told the Star earlier this week.

The pressure of dealing with constant changes to travel restrictions, particularly with governments making changes at short notice, is incredibly stressful, the agent said. “It’s obviously annoying.”

Those sentiments were shared by Denis O’Brien of Marlin Travel.

If anything, he was even more blunt about the state of the travel industry in general, not just what should be one of the busiest times of the year.

“People are stressed out,” he declared during an interview.

O’Brien is one of the most-recommended travel agents in the city, and has been in the business for a number of years.

Now, he’s struggling to keep it afloat, and wondering what the future holds for him.

Interestingly, O’Brien said, the situation really isn’t any worse right now, despite a raft of federal travel restrictions dealing mostly with international travel.

However, even here in the Yukon, public health officials are recommending against domestic travel. They’re even suggesting travel among territorial communities be limited as much as possible.

“It’s worse in that it’s not getting any better,” he said. “A lot of travel agencies won’t exist whenever this is all over.”

That quite possibly includes his own office.

O’Brien said he had hoped to retire in a few years when he turned 72.

“Now I’ll have to work until I’m 85 to make up for this,” he said with a tinge of anger. “Business is almost non-existent. The volume is miniscule.”

Many people are still reluctant to travel, especially by air, since the pandemic began.

The past summer’s loosened restrictions in the Yukon were starting to help things improve, he said, although many were still unwilling to travel despite the pent-up demand.

Then, mounting numbers of COVID-19 cases started to dampen that enthusiasm, O’Brien said.

The advent of the Omicron variant caused governments to re-introduce travel restrictions, sometimes even domestically.

Federal officials are advising Canadians not to book non-essential travel outside Canada. Incoming travellers face testing and self-isolation requirements based on their vaccination status.

Newfoundland and Labrador, for instance, has arguably the toughest restrictions in Canada. Fully-vaccinated travellers must self-isolate for five days and be tested daily in that province.

Most of the more stringent conditions for travelling are in the Maritime provinces.

As of the past Wednesday in Prince Edward Island, all travellers must self-isolate for four days. Incoming travellers receive two rapid tests at their point of entry over that four-day period.

Nothing similar is in place yet as you travel west in Canada, but that doesn’t mean much, both local travel agents said.

One of the most infuriating things for industry professionals is the short notice governments are providing for their travel advisories. It’s almost impossible to keep up with them.

Bookings and cancellations are in a constant state of flux, and the pressure is taking its toll on both travellers and agents.

Neither agent sees much sign of any improvements coming either.

O’Brien said, half-seriously, that his son told him the pandemic might last until 2032.

If that’s the case, he reiterated, most travel agencies won’t exist.

Comments (9)

Up 6 Down 0

Groucho d'North on Jan 4, 2022 at 8:43 am

For a list of all the ways technology has failed to improve your quality of life, press three now.

Up 21 Down 15

SOS on Dec 30, 2021 at 10:44 pm

It would be nice if people had other things to do during the day other than assimilate themselves into their technologies to receive their collective wisdom from the hive-mind.

Things like jobs, social activities, and other pass times and shyt! That’d be nice… And maybe you could compensate us peons for enduring ‘your’ democracy with something like… Uhh… A little freedom, even if it’s just now and then… Please!?!? I promise I will be a good member of the integrated collective serving only the collective good… But pleeaassse, just a little, I beg of you, release me from this medical tyranny - Helllpppp mmmeeee….

Signed,
Comrade - W. Smith

Up 20 Down 7

Resident on Dec 29, 2021 at 3:52 pm

Like many 'dead' industries, they are just less people doing niche work for those who still want or need the service. We don't need buggy whip makers in every town but there's still people who still need whips and a few people still making them.

Up 38 Down 10

Woodcutter on Dec 28, 2021 at 4:31 pm

Sure there is online booking that has made changes to how folks book their flights, however there is a catch. I wanted to extend a vacation for a week and after being on hold for 3 hours, the result was an actual failure. After that experience I have always used a travel agent and had 100% success in making travel changes. It's nice to have someone to contact vs a call center.

Up 36 Down 18

Dave on Dec 27, 2021 at 2:10 pm

Corded telephones, fax machines, travel agents, these are all things that are destined for the museum. Expedia and Trivago quickly and efficiently do for you in the comfort of your own home what in decades past travel agents had to spend hours trying to arrange over a land line.

Up 46 Down 11

Just A Girl on Dec 27, 2021 at 5:01 am

People are losing income, jobs and businesses are closing and downsizing. It is what it is. As for travel agencies I personally have not used one in over 30 years. I hope this person and other travel agents are able move out of this line of work successfully.

Up 33 Down 33

Douglas Twigge on Dec 25, 2021 at 12:15 pm

i would be booking flights to Winnipeg and Smithers as i always use travel agents...but those days are forever over unless the unvaxxed can fly in the future. Till then I enjoy driving....hope you success though as i did have very good service with travel agencies..

Up 56 Down 30

Natalie on Dec 24, 2021 at 3:36 pm

Travel agents? Those are so last century…

Up 70 Down 24

Al on Dec 24, 2021 at 3:05 pm

Let's be frank - government only use businesses as a cash cow for their own selfish interests. I truly believe they don't give a rat's ass about how we are fairing. Oh, they will pay lip service to quell an uprising - but that is about it.

I understand completely where you folks are coming from. I have had to lay 1/2 my workforce off. Will they come back? One can only hope, of course that is if my business is still around to hire them back.

Government caring about business in the same sentence is nothing but an oxymoron.

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